For Customers

Warranty
According to the Law on Consumer Protection, the Merchant bears responsibility if the goods he sold are not in accordance with the contract, within 24 months from the moment of purchase. So, if you buy something and the goods do not meet what was agreed, the merchant must resolve the problem, either by repair, replacement, price reduction or refund. For products whose compliance period is longer than 24 months, the Merchant is obliged to issue a supplier's warranty card. In case of non-conformity of the goods, the merchant is obliged to provide servicing of the same at his own expense.
The guarantee of conformity of items considered consumables may be less than 24 months. Such items include batteries for devices (phones, tablets and laptops), toners, cartridges, print heads... The warranty on such items is 6 months, unless the manufacturer has prescribed otherwise.
The customer loses the right to complaint and free servicing by the Merchant in case of inadequate handling of the device and its use that is not in accordance with the user manual, as well as in case of any repairs or attempted repairs by unauthorized persons.
For additional information about guarantees, you can contact us at eshop@itmathics.rs.